Returns & Exchanges

We hope that you’ll enjoy every piece you purchase from DressTheWater.com. However, if you are not completely happy with your order, we will refund or exchange for any item that you return to us in re-saleable condition. For UK customers, please return the item within 14 days of receipt. For international customers, please return the item within 7 days of receipt.


[RETURN]

When returning items to us, please place the goods in their original packaging and do not remove any labels, tags or adhesive strips. Please fill the Return Form enclosed with your order and send it to us with the return item(s). A missing or incomplete Return Form may result in delay in locating your order in our system and the refund/exchange process. Once we have received your item(s) we will refund the cost of them within 10 working days of receipt.

Currently we do not offer free returns service. The cost of returning an item is your responsibility. We strongly recommend that you use a trackable, insured postal service and keep a proof of postage. DressTheWater.com cannot accept responsibility for packages lost in transit.
Please send your return to the following address:

DressTheWater.com
Suite 226
26 Cheering Lane,
East Village,
London
E20 1BD

(Please note this is not a public access address and will not accept items returned in person)


[EXCHANGE]

We are happy to offer size and colour exchanges for any item(s) ordered (subject to availability). Please fill out the Return Form enclosed with your order stating the size you would like to exchange. We do not offer exchanges on style. To return the item for exchange please follow the same procedure as stated above in [Return].

 

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